We understand how difficult it is when someone passes away, so we will do everything we can to help you manage the account’s of this person. Here is some information on what you need to do about their Green account. 

First of all, you will need to let us know that someone has passed away. There are a few ways you can do this: 

You can call us on: 0345 222 2525

You can write to us: [email protected]

You can chat to us, using our online live chat. 

This is the information that we will need from you: 

  • Your name and contact details, including your phone number and address
  • The current Green account holders details 
  • Up-to-date meter readings 
  • In some cases, we may need copy of a death certificate 

When we receive this information, we will update the account and send any further correspondence to the address that you have given us. 

If you need help to understand bills, read the meter, changing tariffs or anything else, we can also help you out with this. 

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