Your first Direct Debit payment will be taken out shortly after your supply start date, and monthly, on the same day thereafter - you can change the date your payment comes out once the first payment has been made.

We take this first payment to make sure your account opens in credit. It acts as a bit of a buffer so that if you're using more energy than we expect, your account won't fall into debt early on, keeping your monthly expenses stable.

We take payments prior to usage, much like online streaming services or when you fill your car up.

Did this answer your question?