Moving home can be a stressful time and we will do everything we can to help make it as straight forward as possible. 

Let us know you have moved in

We will need the following information:

  • Meter readings from when you moved in (don’t worry if you don’t have these)
  • Full name
  • Email address
  • Account number and sort code

Our Customer Service Team will talk you through our different tariffs and get your account registered. 

You can call us on 0345 222 2525 or email [email protected], its best to do it on the day you move or as close as possible to it. 

The above step must be completed before switching away, as we need to ensure that you are billed correctly for the energy used for the interim period, otherwise we may object to your switch.

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