If you suspect a gas leak, please call the National Gas Emergency Number immediately on 0800 111 999
We can offer eligible customers annual gas safety checks, free of charge.
To qualify, you must be in receipt of a means-tested benefit, and at least one occupant at your property must be:
• Under five years old; or
• Of Pensionable Age, disabled, or chronically sick and either;Live alone; orLive with others who are all of Pensionable Age, disabled, chronically sick, or under 18 years old
Please note that you must:
• not occupy premises where a landlord is responsible for arranging a gas safety check under regulations made under the Health and Safety at Work etc Act 1974;
• not have had a gas safety check carried out at the premises in the last 12 months
Your check will be carried out by a person who has appropriate expertise and will include checks on the safety of your gas appliances and any other gas fittings past your gas meter. For each gas appliance this will include an examination of the effectiveness of any flue; the supply of combustion air; its operating pressure or heat input or, where necessary, both; and its operation so as to ensure its safe functioning.
If you believe you qualify and would like to arrange your free gas safety check, please get in touch with evidence of your eligibility.
What if one of my appliances fails a gas safety check?
If the engineer who performs your check determines that one of your appliances is unsafe, they will explain why and record this in writing. A red warning notice will be placed on the unsafe appliance – by law, only a Gas Safe Register engineer can remove this. Your engineer will be able to advise you on how your appliance can be repaired or replaced if condemned.
To check the Gas Safe register, click here.