We understand that reading smart meters isn't as simple as it should be so we've got some instructions below that should help you out.

Electricity smart meters

To find your electricity read you're looking for a number followed by "KWH" (but remembering to ignore the numbers after the decimal place).

If you have a keypad

To get a reading from these smart meters: (If Standard Meter)

  • Press 9 on the keypad.
  • A series of letters will appear: IMP KWH.
  • Then you’ll see 8 digits (e.g. 0013254.2) followed by kWh at the bottom right of the screen.
  • This is your read, so in this case your reading would be 13254.

To get a reading from these smart meters: (If an Economy 7 Meter)

  • Press 6 on the keypad four times.
  • Wait a moment – your day/peak and night/ off-peak readings will show up on the screen one after the other, starting with off-peak.
  • For your off-peak reading, you'll see “IMP R01” onscreen. A second later, you'll see your meter reading: eight digits, with “kWh” towards the bottom right of the screen.
  • For your peak reading you'll see “IMP R02”. A second later, you'll see eight digits, with “kWh” towards the bottom right of the screen.
  • You'll only need to take the first 7 digits when taking each of these readings (i.e. nothing after the decimal place).

If you have two buttons

To get a reading from these smart meters:

  • Press the "Display" or "Display Select" button.
  • By pressing the button the meter display will scroll through to the meter reading. The number you're after is the one followed by kWh.
  • As before write down all the digits except for those after the decimal place.
  • In this example the meter reading is 12434.

If you have A and B buttons

To get a reading from these smart meters:

  • Press the A button.
  • Keep on pressing this until you get to TOTAL ACT IMPORT.
  • The number shown below this is your meter reading.
  • In this example the meter reading is 11544.

If you have 3 buttons

To get a reading from these smart meters:

  • Press the middle button.
  • The number shown below IMP is your meter reading.
  • If you have a 2-rate meter, R1 indicates Rate 1, R2 is Rate 2 and T is total.
  • You can press the middle button again to see all the readings.
  • In this example the meter reading is 13254.

If you have an orange button on the left and blue buttons on the right

To get a reading from these smart meters:

  • Press the orange button.
  • You'll see a row of digits followed by kWh.
  • The reading in this example is 13256.

If you have a green A and a white B button

To get a reading from these smart meters:

  • Press and hold the green A button for at least 2 seconds.
  • Press A again and again to cycle through the displays
  • The first row of numbers you see followed by kWh is your meter reading
  • If your meter has more than one reading, the next row of numbers followed by kWh is your other reading
  • The reading in this example is 13245

To get Day and Night (Economy7) reads from these smart meters:

  • Press and hold the B button for at least 2 seconds
  • Press A to cycle through the display
  • The numbers you see followed by kWh are your meter readings for Day and Night

Gas smart meters

If you have a keypad

To get a reading from these smart meters:

  • Press 9 on the keypad.
  • VOLUME will appear on the screen.
  • Then you’ll see a row of digits (e.g. 00072.3) followed by M3 at the bottom right of the screen.
  • The read in this example is 00072.

If you have A and B buttons

To get a reading from these smart meters:

  • Press the A button.
  • Keep on pressing this until you get to METER INDEX.
  • The number shown below this is your meter reading.
  • In this example the meter reading is 32.

If you have a left arrow, a circle and a right arrow

To get a reading from these smart meters:

  • Press the middle 'circle' button.
  • The screen will show 'current meter reading' written along the top.
  • You'll see a row of digits followed by m3.
  • The read in this example is 71.

If you have 3 square red buttons

or

Your buttons may or may not be labelled A, B and C. To get a reading from these smart meters:

  • Press the 'A' or left button.
  • You'll see a row of digits followed by m3.
  • The read in this example is 71.

If you have an orange and a blue arrow to the right of the screen

To get a reading from these smart meters:

  • Press the orange button.
  • You'll see a row of digits followed by m3.
  • In this example the meter reading is 171.
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