You are able to change some of your personal information such as: 

Email address 

Contact telephone number

This is because we understand changes can occur to your personal details now and again, so we want it to be convenient for you to change these

We do not allow changes to:

MPRN numbers

Home addresses 

Bank details on these platforms 

Updating these details this way is classed as an unsecured method and we are required to go through the correct processes to complete this. 

To complete a change to your personal information via the app, please follow the below steps:

First log in to your app so you are able to see the Welcome page. Along the task bar on the bottom you will see the title “account” If you click this icon you will see the below page. 

Four boxes will then appear. Click on personal information. You will then see the below page:

Here you will be able to view your account number, edit your name, email address and contact telephone number. To edit this information, click on the green box at the bottom “Edit This Information.”

Once you have changed this information, press the green button to “update Information.”

This will then save and send us an notification to inform you have completed this on your account. 

Please note, it will take 15 minutes for any changes to update on the app.

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