At Green, we believe that everyone should be able to access information about energy in a way that is tailored to them. That’s why we’ve embraced accessibility technology on our website to ensure that our Members can find what they need, regardless of their situation and personal circumstances.

Located in the bottom-left corner of our web page is a small icon:

Clicking this icon will open up a range of options to customise your experience to suit you. Your preferences will be saved, so you don’t have to do this every time you want to take a look at your account. 

Here are some of the key features:

Font customization

You can increase or decrease font size, adjust spacing, switch to a more readable font, and more. 

Colours and readability

You can select a high-contrast colour profile, switch to light/dark themes, or monochrome options. Additionally, you can switch the colour schemes of text, headings, and backgrounds in order to make key parts of your account stand out.

Content Highlighting

Highlight important elements of your account such as links and titles, enabling you to find what you are looking for more easily. You can also choose to highlight areas of the website you are hovering your cursor over.

Screen-reader support

Our website is optimised for users of screen reading/audio narration software. 

An AI-based application continually scans our website to ensure that the data accessed by your screen reader is as useful as possible - for example, by providing accurate labels for images and even extracting text from images where possible. 

Browser compatibility

We aim to support as wide a range of web browsers as possible, and our solution is tested with all major modern systems comprising over 95% of users, including:

  • Safari
  • Google Chrome
  • Mozilla Firefox
  • Opera
  • Internet Explorer (Version 11 or above)

We recommend using one of the above browsers to access the widest range of compatibility options available.

Questions and additional support

We are constantly looking to improve our website and ensure that everybody can customise it according to your needs. But we know that it is possible that customer might have questions, feedback, or areas where we could do more. 

If you’ve come across a problem, have a question, or are looking for guidance on how to adjust our accessibility settings, please let us know by contacting [email protected], giving us a call on 0345 222 2525, or by contacting us on live chat. 

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