During the changeover process, Green will be in contact with your previous provider to exchange important information about your energy supply. This includes information about the meters you currently have installed at your property, which we receive from your previous supplier.

When you first switch over to us, you may not see this meter information in the app immediately and may not be able to submit your opening meter readings via the app.
This is normal, and just means we are doing a bit of work in the background to update your details on our side. This won’t affect your switch at all, and we have various other ways you can update your meter readings in the meantime.

You can:

  • Submit your meter readings by email via [email protected] (please include your Green account number while doing so)- feel free to send us a photograph of the meter if you prefer.
  • Speak to our team and submit your meter readings via Live Chat,
  • Give us a call on 0345 222 2525

If there is anything at all we can do to help when submitting your meter readings, please let us know – we are available from 7am to 11pm, 7 days a week.

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