On both our gas and electricity meters there is a £5 emergency credit facility. This is to help prevent you losing supply to your property. If you run out of credit you can access your emergency credit to allow you time to top up your key/card.

Emergency credit will always need to be paid back, this will be taken automatically from your next top up. The emergency credit will then be available again in case of another emergency.

While you are using our emergency credit, we won’t take any standing charge or instalment plan payments. Any missed payments will be added to your meter as debt and will automatically be taken from your next top up.

When you top up, remember you will need to put enough credit on your key/card to cover:

  • Any emergency credit you have used
  • Any missed standing charge or instalment plan payments
  • Your ongoing energy use.

Remember, your gas meter will do a 70/30 split and only take 70% of what you owe from your top up so it’s important to top up with enough to pay back what is owed to the meter.

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