Prepayment

Information on our Prepayment service.

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13 articles in this collection
Written by Alex Brown

Things to be aware of

A few things to remember when deciding if a prepayment meter is right for you.
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Written by Alex Brown
Updated over a week ago

Can I change supplier if I have debt?

When switching suppliers, you’ll usually need to make sure you don’t owe any money to your supplier first.
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Written by Alex Brown
Updated over a week ago

I’m moving out, what do I need to do?

You will need to allow your credit to run down as much as possible and leave the key/card in the property.
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Written by Alex Brown
Updated over a week ago

I’ve just moved in, how do I get a new key or card?

You will need to contact us to set up a new account and a new key and/or card will be sent.
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Written by Alex Brown
Updated over a week ago

How do I check how much I owe for emergency credit and standing charge if I’ve used my emergency credit?

For electricity, your meter will display how much is owed. For gas, press the red button once and you will see your ‘owed’ screen.
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Written by Alex Brown
Updated over a week ago

How does my gas meter collect what I owe?

If you have a weekly repayment rate the meter will take this amount from your first top up after a Wednesday morning each week.
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Written by Alex Brown
Updated over a week ago

How does my electricity meter collect debt and standing charge?

Your electricity meter collects a standing charge and any debt on a daily basis even if no electricity has been used.
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Written by Alex Brown
Updated over a week ago

How do I pay back the emergency credit I have used?

Once you’ve used all of your emergency credit, you’ll see the word ‘debt’ on your meter.
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Written by Alex Brown
Updated over a week ago

Tips on managing your prepayment meter during Coronavirus (COVID-19)

Learn how to manage your prepayment meter throughout Coronavirus.
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Written by Alex Brown
Updated over a week ago

What is Emergency Credit?

On both our gas and electricity meters there is a £5 emergency credit facility. This is to help prevent you losing supply to your property.
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Written by Alex Brown
Updated over a week ago

Will I get a bill?

You will receive a statement annually but please remember all up to date information is held on your meter.
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Written by Alex Brown
Updated over a week ago

How do I access the emergency credit on my electricity prepayment meter?

When your credit drops to 50p or less, your electricity meter will beep to let you know you are running low on credit.
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Written by Alex Brown
Updated over a week ago

How do I access the emergency credit on my gas prepayment meter?

Your gas meter will beep to let you know you are running low on credit.
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Written by Alex Brown
Updated over a week ago